Job Coach - Floater

Duties and Responsibilities

Provides job coaching and training to clients assigned to WAT programs Coaches clients in both hard and soft skills to help them work towards a professional appearance and conduct. Assists clients in learning soft skills needed for successful employment: Stress management Time management Anger management Communication skills Organizational skills Attention to Detail Completes required reports and documentation accurately and on time, including daily progress notes, monthly reports if requested, time sheets, and incident reports. Reports any serious or problematic incidents within 24 hours and seeks supervision for situations outside job scope or expertise. Maintains strict confidentiality of client and customer records in accordance with HIPAA, DRM, and Federal Copyright regulations. Communicates needs for company-provided resources or benefits, such as ADA accommodation, workers' compensation, equipment requests, and benefit updates, to the WAT manager or CFO. Accurately records hours in the designated payroll system (iSolved) and promptly reports any tardiness or PTO needs to the WAT manager Provides coverage at various worksites in the absence of a job coach, performing all daily duties required for that location. If the client trainee is also absent, completes all tasks associated with that specific role. Performs other duties as assigned to support the success of clients and the company. Required Skills and Abilities: Due to the nature of the floater role, must have reliable transportation and the ability to travel between worksites as needed. Ability to complete accurate, comprehensive, and timely case notes documenting client progress. Strong teaching and training skills, with patience and the ability to adapt instruction to clients with varying skill levels, learning styles, and professional goals. Ability to apply effective instructional principles and methods when working with individuals with disabilities or behavioral health challenges. Knowledge of the job market, job development practices, and Vocational Rehabilitation services and requirements. Understanding of group dynamics and the ability to work effectively with individuals experiencing behavioral or emotional challenges. Capacity to act responsibly and appropriately in emergency situations. Commitment to advocating for client needs and supporting positive vocational and personal outcomes. Excellent verbal and written communication skills. Strong organizational, time-management, and attention-to-detail abilities. Ability to work independently while maintaining effective collaboration within a team environment. Adaptability and flexibility in responding to evolving client needs and organizational priorities. Proficiency with Microsoft Office Suite and related computer applications. Required Education and Experience: High School Diploma or GED At least one of the following: Associate's degree or higher in social work, behavioral health, or a related field Peer or Recovery Support Specialist Certification Minimum of one (1) year of industry-related experience Regulatory and Credentialing Requirements: Must be able to obtain fingerprint clearance within 90 days of hire. Must be able to pass a background check and pre-employment drug screening. Current CPR and First Aid certification required or must obtain upon hire. Maintain compliance with all ongoing Relias and BHT training requirements. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times, due to the potential to perform work within the Archive and PakMail environments. Exertion Level: This job is deemed MEDIUM duty work, as defined by the Social Security Administration, Code of Federal Regulations, § 404.1567, Physical exertion requirements: (c) Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work. Equal Opportunity Statement: DKA is an equal opportunity employer, and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.