Instructional designer

Position Summary

The Instructional Designer is responsible for creating, developing, implementing, and evaluating training and development programs that support employee performance, compliance, and organizational needs. This role assesses training needs, translates operational and regulatory requirements into effective learning solutions, and delivers engaging instructional content across multiple formats. The Instructional Designer balances program development, facilitation, and administrative responsibilities to improve workforce skills, productivity, and service quality.

Job

Duties and Responsibilities

• Training Needs Assessment & Program Development
• Assess training and development needs through surveys, interviews, focus groups, and collaboration with managers and subject matter experts
• Design and develop onboarding, orientation, and role-specific training programs aligned with organizational goals
• Translate operational, compliance, and performance requirements into structured learning plans and curricular
• Create, acquire, and maintain training manuals, guides, job aids, and course materials

• Training Delivery & Facilitation
• Facilitate training programs using a variety of instructional methods, including group discussion, lectures, simulations, videos, and blended learning formats
• Present complex information clearly to diverse audiences
• Incorporate de-escalation and performance-improvement strategies into training delivery

• Evaluation & Continuous Improvement
• Evaluate training effectiveness through assessments, surveys, feedback, and performance outcomes
• Review and assess training materials developed by instructors or third parties
• Maintain current knowledge of trends and best practices in training and instructional design

• Documentation, Administration & Budget Management
• Maintain accurate records of training activities, attendance, assessments, and retraining requirements
• Prepare presentation slides, process documentation, charts, and visual materials