Coordinator, Student Records

Bachelor’s degree required Three years of experience in student advising, student services, academic administration, or a related function Demonstrated experience supporting students, faculty, or academic programs in a higher education or similarly complex environment

Preferred Qualifications

Experience working in a Registrar’s Office, academic services, or school-based student services team Experience with student information systems, degree audit tools, or platforms such as Stellic Strong analytical skills with experience interpreting academic data, course demand, and enrollment trends Proven ability to manage multiple deadlines tied to academic calendars and institutional processes Strong collaboration skills with the ability to work effectively across academic programs, faculty, and administrative offices

Other Requirements

Excellent written and verbal communication skills to effectively support students, faculty, and stakeholders High attention to detail and accuracy when managing student records, academic data, and publications Ability to handle sensitive student information with discretion and professionalism Strong organizational and project management skills to balance competing priorities

Be Bold. Position Responsibilities: Student Progression & Academic Tracking (30%)

Create and maintain degree audits in Stellic for each academic program and plan prior to each admission term, including defining program requirements (courses, categories) and constraints to ensure accurate tracking of degree completion Develop and assign academic pathways in Stellic that map the required sequencing of courses for each program; ensure all matriculated students are assigned the appropriate pathway aligned with their academic plan Collaborate with the Associate Registrar to review degree audits for prospective graduates, ensuring all program, curriculum, and institutional requirements are fully met prior to degree conferral Generate and analyze course analytics reports in Stellic to assess future course demand, inform scheduling decisions, and support academic planning across programs Monitor and maintain data accuracy within systems used for student progression tracking and reporting

Course Scheduling & Curriculum Management (30%)

Manage the full lifecycle of course creation, revision, and deletion, coordinating with academic program offices, faculty, and the University Registrar to ensure accuracy and compliance with university policies Assign and maintain course numbers in alignment with university standards and School of Nursing schema Maintain and regularly update the DUSON Master Course Listing, ensuring consistency and accuracy across all programs Develop and manage the academic course schedule for up to three semesters in advance, incorporating curriculum requirements, enrollment projections, faculty teaching capacity, and program needs Serve as a primary point of contact for course scheduling inquiries, resolving issues and providing guidance to faculty, program staff, and university offices Partner with academic leadership to ensure course offerings align with program progression requirements and student demand

Bulletin & Student Handbook Management (15%)

Lead the planning, coordination, and production of the DUSON Bulletin, ensuring accurate and timely annual publication Ensure the bulletin reflects current academic programs, course offerings, admissions requirements, and academic policies Collaborate with academic programs to collect and validate updates, including new courses, curriculum changes, and program modifications Maintain a structured and auditable process for tracking revisions and updates across bulletin and handbook materials Review, edit, and validate content for accuracy, consistency, clarity, and compliance with university standards Coordinate the annual update and publication of student handbooks for all academic programs Serve as the liaison with the University Registrar’s Office on all bulletin-related submissions and approvals

New Student Orientation & Onboarding (15%)

Design, implement, and evaluate a comprehensive orientation program for all incoming DUSON students, including both on-campus and online populations Develop onboarding content covering academic policies, student resources, systems access, and student expectations Collaborate with program assistant deans, program coordinators, admissions, student success teams, and university offices to deliver a cohesive and engaging onboarding experience Create and execute communication strategies (emails, webinars, digital content) to engage students from matriculation through orientation Track onboarding progress and student engagement, identifying non-participation and providing status updates to program leadership and compliance partners Collect and analyze feedback from new students to continuously improve orientation programming Manage the student ID badge process, including coordinating photo submissions, working with the Duke Medical Center Card Office for badge production, and ensuring timely distribution across programs Provide direct support to students during onboarding by answering questions, resolving issues, and connecting them to appropriate resources

Registration Support (10%)

Communicate registration timelines, deadlines, and key processes to DUSON students across all programs Collaborate with the University Registrar’s Office to support the Academic Calendar Audit Report (ACAR) process, ensuring accuracy of term setup, registration dates, and program configurations Partner with Registrar and SISS teams to troubleshoot system issues impacting registration functionality or student access Provide guidance to students on registration policies, course selection, and academic requirements Assist students in resolving registration challenges, including waitlists, course conflicts, and enrollment issues

• Choose Duke.
• The Duke University School of Nursing is a recognized leader in nursing education, research, and clinical innovation.
• As part of DUSON, you’ll contribute to a mission-driven environment focused on improving health outcomes and advancing health equity through education and discovery.
• You’ll join a collaborative and supportive community where cross-functional partnerships are essential and your work directly contributes to student success and academic excellence.
• This role offers the opportunity to influence critical academic processes, improve the student experience, and support innovative educational programs.
• Duke University is consistently ranked among the top institutions globally and offers a dynamic workplace that values integrity, inclusion, and continuous improvement.

Job Code

• 00002715
• COORD,
• STUDENT
• RECORDS
• Job
• Level: 12
• Anticipated
• Pay
• Range: Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $88,740.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.
• Learn more at: https://hr.duke.edu/benefits/
• Equal
• Opportunity
• Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
• Essential
• Physical
• Job
• Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with
• Duke
• Access and
• Accommodations
• Services (email: DAAS@duke.edu; phone: 919-668-1267).