Behavioral Health Navigator

Position Summary

The Infant Toddler Early Intervention Family and Community Navigator serves as a vital link between families, essential community service systems (hospitals, physicians, school district and other community stakeholders to support successful referrals (including completion of an eligibility evaluation) to Infant Toddler Early Intervention. This role is designed to reduce barriers to access by helping individuals and families navigate the intake process and answer questions related to the child’s developmental delays. The Navigator provides direct support, education and resources to ensure successful outcomes for families of young children.

Duties and Responsibilities

• Family Navigation: Provide direct assistance to families throughout the intake by incorporating motivational interviewing and focusing on family specific barriers. These barriers include education on early child development and Early Intervention, language interpretation and translation and engaging in communication and appointments during a set time frame.
• Referral Management: Support the ITEI Intake process to identify and maintain successful referral outcomes for children from birth to three years old.
• Outreach and Education: Serve as a bridge between the community and administrative management teams by providing education and practical support to families, hospitals, schools, and other referral sources.
• Technical Assistance: Identify referral sources requiring technical support to increase the volume of appropriate referrals to early intervention programs.
• Best Practice Development: Develop procedures and resources to address inquiries and provide ongoing education to professional referral sources, Supports Coordination Entities, and external collaborators.
• System Collaboration: Partner with Early Intervention staff and Behavioral Health providers to offer training and educational materials to teachers and parents.
• Screening and Monitoring: Monitor screening processes and support childcare center staff in implementing effective family engagement strategies.
• Data and Reporting: Prepare and submit periodic reports regarding intake referrals, progress toward overall program goals, and required documentation for federal and state funding agencies.
• Communication: Maintain regular communication with program supervisors and leadership regarding ongoing initiatives and systemic barriers to service.
• Professional Standards: Maintain high professional standards by meeting department targets, attending required supervision, and participating in monthly meetings and professional development trainings.
• Community Engagement: Provide occasional community support for Child Find activities to identify children who may be eligible for services.

Education and Experience

• Bachelor’s degree in early childhood education, social work, or a related field (preferred).
• Demonstrated experience working with culturally diverse populations and building trusting relationships with families and providers.

Skills Required

• Strong organizational, interpersonal, and communication skills; knowledge of community resources and the ability to work effectively in a team setting.
• Ability to attend weekend, evening, or early morning meetings to accommodate family schedules.
• Ability to travel locally and regionally as needed.

Equal Opportunity Employment

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

Job Responsibilities

The statements above reflect the general duties, responsibilities and skills required considered necessary to perform the job functions. This document should not be considered a fully detailed description of all work requirements for the above listed position. Duties may be assigned that are not included in the above job description, and may be changed based on the needs of the organization.