Registration Assistant I

Registration Assistant I

General Role Description

This full-time position provides direct administrative assistance for the Records and Registration Office, coordinating day-to-day front-end office operations and maintaining student records.

• Key Role Accountabilities
• Serves as a contact for the Records and Registration Office, managing phone inquiries, assisting walk-ins, and supporting student registration processes.
• Processes student demographic data updates and ensures accuracy and compliance with policies relating to data collection.
• Manages student files (new, active, inactive), by supporting document storage and record retention processes.
• Supports the Records and Registration Support Portal ticketing system by assisting with student, staff, and faculty inquirires, as well as form submissions as needed.
• Manages data integrity by conducting checks and asissting with database cleanup.
• Collects and downloads syllabi for the repository.
• Assists with scheduling, including 25-Live room scheduling and planning/course creation processes.

Requirements

• of All Staff
• Applies best efforts and full capability each day to the work assigned by their manager.
• Advises the manager when:
• An assignment is not understood.
• An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources.
• Obstacles to completing the assignment exist or are likely to occur.
• Opportunities to better complete or improve the assignment exist or may occur.
• Understands and demonstrates our cultural expectations.

• Minimum Role Requirements
• Associate's degree or equivalent experience in higher education.
• At least 2 years of experience in administrative support or a related role; experience with database systems and data management tools is a plus.
• Strong attention to detail and high accuracy.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and database management software.
• Strong analytical and problem-solving skills and the ability to manage multiple projects concurrently with frequent interruptions.
• Good communication skills, both written and verbal, with the ability to develop effective working relationships within a fast-paced, multicultural environment.
• Strong work ethic, high energy, flexibility, initiative, and creativity.
• Available to work occasionally on Saturdays throughout the year.