Client Advocate
Action for Boston Community Development
Location
Boston, Massachusetts
Salary
$43,000 / YEAR
Quick overview
The Client Advocate is responsible for direct case management services, including maintaining files, providing supportive services, conducting intake, and assisting clients with establishing educational and occupational goals. Key duties also involve developing external relationships, making referrals, conducting community workshops, and assisting clients with job application materials.
Requirements summary
A minimum of a high school diploma or equivalent is required, along with up to one year of experience in case management, job development, or general office support. Candidates must demonstrate proficiency in Microsoft Word and Excel and possess excellent communication skills, with Spanish bilingualism being highly preferred.
Job description
Client Advocate Department
- Community
- Coordination
- Employment
- Type:
- Permanent -
- Full
- Time
- Location:
- East
- Boston -
- Meridian
- Street
- Compensation: $43,000 / year
Description ABCD delivers its programs and services through a network of neighborhood sites located throughout Boston and Malden. As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett at a neighborhood site.
- Key Responsibilities Responsible for maintaining case management files, and providing supportive services and referrals Conduct intake process and assist clients in establishing educational and occupational goals.
- Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
- Identify support services needed and make appropriate referrals and orient new clients to referred programs.
- Conduct workshops for the diverse populations of a specific community.
- Assist clients in properly completing job applications and resumes for employment opportunities.
- Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
- Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
- Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required Demonstrated proficiency in Microsoft Word and Excel required Excellent oral and written communication skills Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds. Expected Salary: $43,000 USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.
Why Work Here Make a Difference
- Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive
- Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous
- Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive
- Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A
- Legacy of
- Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork &
- Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
Benefits
- Retirement Plans
- Health Coverage
